Our Privacy Policy
Citra Dental Privacy Policy
Effective Date: 30 July 2026
- Our Commitment to Privacy
Citra Dental is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information and health information.
By attending our practice, completing our forms, using our website or communicating with us, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.
- Contact Details
Citra Dental Armadale
Address: 88 Wattletree Road, Malvern, VIC 3144
Phone: (03) 9500 1211
Email: wattletree@citra.com.au
Website: www.Citra.com.au
- What Information We Collect
We collect information necessary to provide safe, effective dental care and to manage our practice.
This may include:
- your name
- date of birth
- address
- telephone numbers
- email address
- emergency contact details
- Medicare details (where applicable)
- private health insurance details
- DVA details (where applicable)
- payment information
- medical history
- medications
- allergies
- treating medical practitioners
- dental history
- treatment records
- clinical notes
- radiographs (X-rays)
- intraoral and extraoral clinical photographs
- referrals
- specialist reports
- appointment history
- correspondence relating to your treatment.
When you visit our website, we may also collect technical information such as your IP address, browser type, cookies and website usage information.
- How We Collect Your Information
We collect information directly from you when you:
- complete patient forms
- attend appointments
- speak with us by telephone
- email or contact us through our website
- book appointments online
- make payments
- provide updates to your medical history.
We may also collect information from:
- your referring dentist or specialist
- your medical practitioner
- dental laboratories
- hospitals
- your parent or guardian (for children)
- your authorised representative.
- Why We Collect Your Information
We collect your information to:
- provide dental treatment and assess your oral health
- maintain accurate clinical records
- communicate regarding appointments
- send recalls and preventive care reminders
- process health fund and DVA claims
- obtain specialist opinions and referrals
- liaise with laboratories involved in your treatment
- process payments
- comply with legal and professional obligations
- improve our services
- manage our practice.
If you choose not to provide requested information, we may be unable to provide treatment safely or provide some of our services.
- How We Use and Disclose Information
Your information will only be used or disclosed where reasonably necessary.
This may include disclosure to:
- treating dentists and hygienists
- dental assistants involved in your care
- dental specialists
- medical practitioners
- dental laboratories
- Medicare
- private health insurers
- payment processors
- professional advisers
- regulatory authorities where required by law
- courts or government agencies where legally required.
We do not sell your personal information.
- Online Bookings and Website
When you make an online booking or use our website, we may collect information required to manage your booking and improve our online services.
Our website may use cookies and similar technologies to improve website functionality and analyse visitor traffic.
You may disable cookies through your browser settings, although some website functions may not operate correctly.
- CCTV
Citra Dental uses CCTV in public areas of the practice to assist with security, safety and the protection of patients, visitors and staff.
CCTV is not used in treatment rooms.
Footage is only accessed where reasonably necessary and may be disclosed where required by law.
- Security of Information
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
- secure practice management software
- password protection
- controlled staff access
- secure physical storage
- staff confidentiality obligations
- regular security updates and backups.
No electronic transmission or storage system can be guaranteed to be completely secure; however, we take reasonable steps to minimise risks.
- Overseas Disclosure
Citra Dental primarily stores information within Australia.
Some third-party service providers supporting our practice or website may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with privacy obligations comparable to Australian privacy law.
- Accessing and Correcting Your Information
You may request access to your personal information or request correction of inaccurate or incomplete information.
Requests should be made in writing using the contact details above.
We will respond within a reasonable period and may require proof of identity before releasing information.
In limited circumstances permitted by law, access may be refused. If this occurs, we will explain the reasons where required.
- Retention of Records
Patient records are retained in accordance with applicable legal and professional requirements.
When records are no longer required, they will be securely destroyed or permanently de-identified where appropriate.
- Privacy Complaints
If you believe we have breached your privacy, please contact us using the details above.
Please include:
- your name
- contact details
- the nature of your complaint
- any relevant supporting information.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
1300 363 992
- Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
- Questions
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact Citra Dental using the details provided above.
Reviewed: 30 July 2026